Making Mistakes Right

Making Mistakes Right

DON’T WASTE A PERFECTLY GOOD MISTAKE!

Everybody makes mistakes, so why not take advantage of them? If your company culture does not give permission to make mistakes, your staff will hide them. They’ll want to ‘fix’ it fast and hope you never find out. They may be the only ones who know how to fix it, and...
Listen to and Learn from your Sales Staff

Listen to and Learn from your Sales Staff

5 WAY TO PROTECT YOUR SALES FROM "COST SAVING" SUGGESTIONS

  In the previous post we examined some of the ways your well-meaning office, marketing, production and accounting staff may come up with “cost-saving” suggestions than can actually hurt sales.  When little things go missing or the package gets simplified in the name...
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