problems | The Barefoot Spirit

Don’t Block Good Ideas from Getting to You!

Michael Houlihan & Bonnie Harvey — Thu, 10 Nov 2016 18:00:36 +0000

Often the best ideas to solve problems, cut costs, and improve sales come from your own people – but they never get to you. Why? Because you have inadvertently allowed your company’s structure to prevent them from doing so.

Employees, vendors, and customers are loaded with good ideas to help you succeed. But are you willing to listen? If you think you know more about your product than anyone else, or that accepting ideas from others is somehow implying that you, the product creator, don’t have all the answers, you may be losing out on a goldmine.

This mindset is counterproductive to improvement. You may be making a statement, but losing a deposit.

You may think, “Oh, that’s not me. I want every good idea I can get my hands on!” But you may have permitted subtle roadblocks that effectively block those good ideas. If you unintentionally allow your company to grow into a “know-it-all,” top-down structure, you are blocking good ideas from getting to you and your decision-makers.

When we are helping a company with positive suggestion to improve their product or service, we often hear, “Nobody ever told me that before,” to which we respond, “Well, you can’t say that anymore!” But now we know two things about this company: first, “good” ideas do not flow easily; and second, they believe customers only complain and never offer useful suggestions.

It is easy to see how this happens. Production is charged with taking raw materials and developing them into products, which they hand down to Marketing. Then, Marketing develops plans to sell the products and hands them down to Sales. Then, Sales is charged with executing those plans. And then, if there are any dissatisfied customers, they go to Customer Service who is charged with resolving their complaints.

This is the classic pyramid structure. We say, “Pyramids are for dead pharaohs – don’t bury your good ideas under one!”

To remove the roads blocks that prevent good ideas from getting through a top-down structure start with a bottom-up philosophy and let it percolate into every level in your company structure.

Start by putting the customer on top. Every company says they put the customer on top. But to do this in practice requires turning that pyramid upside down.

Every call from your customers is a golden opportunity to get good ideas. So, change Customer Service from “complaint resolution” to “customer intell.” Create a formal upward path of communication that regularly allows those ideas to get to your production and marketing people.

Salespeople become more than the folks who execute the marketing plans. They get customer feedback, they witness market dynamics, and they see competitors’ strategies. Sales must be encouraged to collect and pass on this critical info to marketing and production.

Well-meaning Compliance, HR, and even 1^st and 2^nd line Managers can discourage and even stop good ideas coming from your own people. Good ideas wane when not acted upon quickly. To speed up the process, ask you compliance people to identify parameters inside of which staff suggestions can get fast-tracked. Then, actively encourage suggestions, followed by written memos of appreciation to those with the best ideas. Copy the entire team. This acknowledgement gives your people more appreciation for what that person did, and they will all know that if they do the same, they too will also get acknowledgement. This encourages them to be engaged and creative.

Your customers, employees, and vendors have valuable suggestions that can help you succeed – if you only let them. Get out of the way and let ideas flow!

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

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5 Barefoot Problem Solving Principles

Michael Houlihan & Bonnie Harvey — Thu, 27 Oct 2016 17:00:37 +0000

When we took on the building of the Barefoot Wine brand, we really didn’t understand the problems we would have to overcome to be successful. We had no idea how long it would take, the opposition we would face, or the enormous hurdles we had to clear in compliance, distribution, and personnel management. Every day there were new fires that had to be put out. Everyday there were unexpected bills hungry for bucks. And every road block challenged our very approach to problem solving.

After a while we began to develop actual problem solving principles that gave us structure and a set of standards we would apply to future problems. As we solved problem after problem we slowly improved our approach to problem solving itself. In fact, we began, in a crazy way, to lose our anxiety over the inevitable problems! It became kind of a game! We were challenged with something new and unheard of, but we took comfort in the knowledge that we had a set of principles to handle it, no matter what it was.

Here are our 5 Barefoot problem solving principles:

Take Inventory. That’s right, just like a shipwreck on an abandoned island, take account of everything you have on board. Get ready to be resourceful. Think about how your assets can be used to overcome the challenges you face. Your assets are more than property, money, and products; they are also your people, your customers, and your suppliers. You may have a strategic advantage in a seemingly unrelated area. Don’t overlook any hidden assets, including your own knowledge and experience.
Get Out of the Box. And the quickest way out of the box is straight up! Take the 10,000-foot view. Look beyond your walls, beyond your business, even beyond your industry. Check out the entire landscape. Who has overcome a problem like this in another space? How did they do it? What similarities apply? Are you even defining the problem properly? We believe one way to the solution is the best definition of the problem, so look at it from every angle.
Who Else Benefits? If you solve the problem, who else will the solution assist? And conversely, who is hurt if you don’t solve the problem? By asking these questions you can discover your strategic allies who share an interest in seeing the problem solved. For instance, you may have a supplier who benefits by your growth, and may be amenable to providing additional credit or extended terms to help you overcome a hurdle or grow your business faster so they can sell you more products.
Look at Your Other Problems. If you believe, as we do, that the elegant solution solves more than one problem, then reverse the premise and put all your problems out on the table with the one you are trying to solve. By looking at them all together you’ll begin to see relationships between them. And it is in those relationships that the solution often lies. We’ve been amazed how this tactic can turn on the lights with breakthroughs we wouldn’t have considered otherwise!
Know the Need. Instead of putting your staff, your suppliers, and your associates on a “need-to-know” basis by hiding your problems under the veil of security, practice “know-the-need.“ Involve your stakeholders in the problem solving process. They have an interest in the solution and will appreciate the respect you demonstrate for their intelligence and creativity. Crazy ideas that come out of fun brainstorming sessions often result in problem solving at its finest.

So bring on the next problem and give these principles a try. They worked for us and they can work for you!

Who We Are

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

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Give Your Problems the Deep Six!

Michael Houlihan & Bonnie Harvey — Thu, 02 Jun 2016 17:00:52 +0000

These days we’re not supposed to call them “problems.” Now they’re “challenges.” But no matter what you call them, every day we entrepreneurs seem to face a new one, from putting out small fires to tackling ongoing threats to our business. All problems have this in common: They must be solved and generally with some urgency!

How do you approach a problem? What is the best way to discover the solution? By knowing what questions to ask you are more likely to find an elegant solution – one that simplifies the situation and benefits all parties. We don’t have all the answers, but we do have most of the questions.

Define It. What is the problem anyway? Not just what it appears to be, but why it exists, and what is the outcome you want? We’ve found that many times the solution is the best definition of the problem. Open it up for others to define the problem. You may be surprised at how different people perceive the same problem. These different perceptions can give you some helpful insight leading to a solution.
Look it from All Angles. How does the problem look from a timing standpoint? Will it go away on its own? How does it look from the customer’s stand point? What about your distributer, or your supplier? Compare and contrast this problem with other problems. We actually solved several problems by realizing they were merely symptoms of a larger problem, which when corrected, solved the symptoms.
Take Inventory. List your assets. What leverage do you have? What things can change and what cannot? How much time is required to fix the problem? Is there a temporary fix? Who are the people, places and things involved? What kind of a budget is available? How many people can you put on the problem? What does the ideal solution do? Does it or can it solve other problems? Is it a tangible solution like a sign, package or price, or is it a process that requires a checklist, signoff sheet, job description, or clause in a contract?
Get Above It All. Straight up is the fastest way out of the box and may be the fastest way to the solution. If you get up high enough, you begin to see the relationships involved in the problem. And you begin to see how others solved similar problems in other spaces. You can borrow and apply parts of their fixes. By taking the 10,000-foot view, you can see other parts of the problem you may have missed and other resources you may have overlooked.
Who Wins? Does the problem hurt more than just your company? What other people benefit when you solve the problem? They also have a vested interest, so bring them on as strategic partners to solve your collective problem. We often brought market problems up with to our suppliers and vendors who were more likely to make allowances, enabling us to continue and even increase buying their products and services.
Let It Simmer! Don’t panic and rush to the first solution that presents itself. The hasty solution may cause even more problems down the line. Take some time after you have completed the 5 steps above to just chill. Then when you least expect it, Bang! All the pieces fall together! The elegant solution presents itself. We usually say, “Wow! That’s so simple, why didn’t we see that before?” It was because we were too anxious to let our minds crunch the data and spit out the answer.

Of course, believing there is a solution will open your eyes to seeing it!

Who We Are

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

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