Michael Houlihan & Bonnie Harvey

Know the Difference Between Customer Service and Complaint Resolution

The Entrepreneurs’ Organization recently posted one of our blogs on their website on how to “Know the Difference Between Customer… Read More

10 years ago

Millennials Want a Positive Company Culture

Seems like every week there’s a new report out on Millennials. The latest one from the management consulting firm Accenture… Read More

10 years ago

Entrepreneurs’ Organization – 7 Ways to Improve Your Business Communication

The Entrepreneurs' Organization recently posted one of our blogs on their website about "7 Ways to Improve Your Business Communication."… Read More

10 years ago

Saving Customers and Reputation Trumps Efficiency

You'd think that saving customers and protecting your company's reputation would be more important than rigid adherence to cookie-cutter scripts… Read More

10 years ago

Critical Mass for Business Radio

We were interviewed by Ric Franzi on his radio show, Critical Mass for Business. To listen to the interview, please… Read More

10 years ago

Standing on Ceremony Can Lose the Sale

Sometimes you can do everything right and still lose the sale. Why? Because the buyers simply don’t like you or… Read More

10 years ago

Fox News Radio Interivew on “How to get a raise you deserve”

Michael was recently interviewed by Fox News Radio Affiliates on "How to get a raise you deserve." To listen to… Read More

10 years ago

Entrepreneurship is Hot in Asia!

Last weekend we entertained nearly 100 students and faculty from Nanyang Technological University located in Singapore. They were keen on… Read More

10 years ago

5 Entrepreneurial Competencies Community Colleges Should be Teaching

As President Obama points out, community colleges are the backbone of the American educational system. He wants to make this… Read More

10 years ago

CSULB Alumni Association Distinguished Alumni

Michael will be honored by CSULB's Alumni Association as a Distinguished Alumni. CSULB's highest alumni honor, the Distinguished Alumni Award is… Read More

10 years ago