Customer Service

Saving Customers and Reputation Trumps EfficiencySaving Customers and Reputation Trumps Efficiency

Saving Customers and Reputation Trumps Efficiency

You'd think that saving customers and protecting your company's reputation would be more important than rigid adherence to cookie-cutter scripts… Read More

10 years ago
The Customer Experience is Trumped by the 800 Number ExperienceThe Customer Experience is Trumped by the 800 Number Experience

The Customer Experience is Trumped by the 800 Number Experience

You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put… Read More

10 years ago