Customer Management

Build Your Business using Guiding Principles – Part 2Build Your Business using Guiding Principles – Part 2

Build Your Business using Guiding Principles – Part 2

Ever wonder what goes through a creditor’s mind when they decide whether or not to give you credit? Creditors, like… Read More

12 years ago
Timelines Are the Lifelines of Customer SatisfactionTimelines Are the Lifelines of Customer Satisfaction

Timelines Are the Lifelines of Customer Satisfaction

Outside contracted services do things for us that are beyond our skill set or are best done by a specialist.… Read More

12 years ago
B2B or Not to Be? That is the Question!B2B or Not to Be? That is the Question!

B2B or Not to Be? That is the Question!

We often hear, “Oh, we’re B2B (business-to-business), so we don’t have to worry about customers at the general public level.”… Read More

13 years ago
5 Ways to Increase Your Service Business5 Ways to Increase Your Service Business

5 Ways to Increase Your Service Business

In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients… Read More

13 years ago
How to Improve your Service BusinessHow to Improve your Service Business

How to Improve your Service Business

Over half of all businesses are service businesses. These industries include many professions from legal and engineering to hair cutting and… Read More

13 years ago
A Solid Business Foundation is Necessary for SuccessA Solid Business Foundation is Necessary for Success

A Solid Business Foundation is Necessary for Success

When you build a house, the foundation must be laid strong and straight. If it’s not, the framers try to… Read More

13 years ago
Improve Your Chances of Success by Starting Small and CarefullyImprove Your Chances of Success by Starting Small and Carefully

Improve Your Chances of Success by Starting Small and Carefully

As long as your product is not in a specific market or retailer, it can’t be discontinued. Once you are… Read More

13 years ago
Positive Company Culture is critical to Growth and Survival – Part 2Positive Company Culture is critical to Growth and Survival – Part 2

Positive Company Culture is critical to Growth and Survival – Part 2

A company survives and grows due to sales and the loyalty of customers and staff. Sales are based on price,… Read More

13 years ago
Making Mistakes RightMaking Mistakes Right

Making Mistakes Right

Everybody makes mistakes, so why not take advantage of them? If your company culture does not give permission to make… Read More

13 years ago
Distribution: The Distance between a Great Product and a Sale – Part 2Distribution: The Distance between a Great Product and a Sale – Part 2

Distribution: The Distance between a Great Product and a Sale – Part 2

The least glamorous but most essential part of making a sale is actually getting your product to your buyer. Many… Read More

13 years ago