Customer Management

Build Your Business using Guiding Principles – Part 2

Ever wonder what goes through a creditor’s mind when they decide whether or not to give you credit? Creditors, like… Read More

12 years ago

Timelines Are the Lifelines of Customer Satisfaction

Outside contracted services do things for us that are beyond our skill set or are best done by a specialist.… Read More

12 years ago

B2B or Not to Be? That is the Question!

We often hear, “Oh, we’re B2B (business-to-business), so we don’t have to worry about customers at the general public level.”… Read More

13 years ago

5 Ways to Increase Your Service Business

In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients… Read More

13 years ago

How to Improve your Service Business

Over half of all businesses are service businesses. These industries include many professions from legal and engineering to hair cutting and… Read More

13 years ago

A Solid Business Foundation is Necessary for Success

When you build a house, the foundation must be laid strong and straight. If it’s not, the framers try to… Read More

13 years ago

Improve Your Chances of Success by Starting Small and Carefully

As long as your product is not in a specific market or retailer, it can’t be discontinued. Once you are… Read More

13 years ago

Positive Company Culture is critical to Growth and Survival – Part 2

A company survives and grows due to sales and the loyalty of customers and staff. Sales are based on price,… Read More

13 years ago

Making Mistakes Right

Everybody makes mistakes, so why not take advantage of them? If your company culture does not give permission to make… Read More

13 years ago

Distribution: The Distance between a Great Product and a Sale – Part 2

The least glamorous but most essential part of making a sale is actually getting your product to your buyer. Many… Read More

13 years ago