customer retention

Saving Customers and Reputation Trumps Efficiency

You'd think that saving customers and protecting your company's reputation would be more important than rigid adherence to cookie-cutter scripts… Read More

9 years ago

B2B or Not to Be? That is the Question!

We often hear, “Oh, we’re B2B (business-to-business), so we don’t have to worry about customers at the general public level.”… Read More

13 years ago

5 Ways to Increase Your Service Business

In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients… Read More

13 years ago

How to Improve your Service Business

Over half of all businesses are service businesses. These industries include many professions from legal and engineering to hair cutting and… Read More

13 years ago