Customer service

Does Your Company Have a Customer Intel Department?

In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the… Read More

6 years ago

How to Keep The Entrepreneurial Spirit as Your Business Grows

The entrepreneurial spirit is the spirit of the entire team, and is represented by their commitment to customer service, resourcefulness,… Read More

8 years ago

Back to the garage: How to recapture the entrepreneurial spirit

"Sales? That's not my job." It’s not how you get the entrepreneurial spirit. It’s how you lose it! Companies can… Read More

8 years ago

As Businesses Grow, They Risk Losing Their Entrepreneurial Spirit

It’s not how you get the entrepreneurial spirit. It’s how you lose it! Every garage startup must have the entrepreneurial… Read More

8 years ago

How to Find Your Ideal Investor

One of the wisest questions any startup could ask is, “What should I be looking for in an investor?” Wise… Read More

8 years ago

Are You Paying for Attendance or for Production?

When you are a startup entrepreneur, you must hire those who are production driven and not attendance driven. Brian Tracy… Read More

8 years ago

Training Magazine

KNOW THE DIFFERENCE BETWEEN CUSTOMER SERVICE AND COMPLAINT RESOLUTION These days, most companies have anything ranging from one person to… Read More

9 years ago

5 New Year’s Resolutions to Improve Your Bottom Line

We all want to see our businesses prosper in the New Year. We want our products and services to become… Read More

10 years ago

7 Steps to Infuse Entrepreneurial Thinking into Company Culture

Every company wants to stay relevant and be in the forefront of their industry. This requires an imaginative staff creating… Read More

10 years ago

Integrity Trumps Everything

We can’t have a cop on every corner or a regulator in every office. At some point we must rely… Read More

10 years ago