Customer service

Making Mistakes RightMaking Mistakes Right

Making Mistakes Right

Everybody makes mistakes, so why not take advantage of them? If your company culture does not give permission to make… Read More

14 years ago
The Easiest Way to Lose your CustomerThe Easiest Way to Lose your Customer

The Easiest Way to Lose your Customer

If you think all you’re selling is a product, think again. In order to continue to do business with your… Read More

14 years ago
The 8 Principles of Successful OutsourcingThe 8 Principles of Successful Outsourcing

The 8 Principles of Successful Outsourcing

For the most part, there is usually no shortage of products. There is, however, a big shortage of Purchase Orders.… Read More

14 years ago
Is Your Company Doing these Things?Is Your Company Doing these Things?

Is Your Company Doing these Things?

Recently, while attending a Wine Industry Symposium, I had the good fortune to sit next to a fellow consultant, James… Read More

14 years ago
Does Your Company Culture Give Rise to Great Ideas?Does Your Company Culture Give Rise to Great Ideas?

Does Your Company Culture Give Rise to Great Ideas?

Some people think “culture” is what you get in your yogurt. So called “company culture” starts from the top and… Read More

14 years ago
What Does Your Brand Stand For?What Does Your Brand Stand For?

What Does Your Brand Stand For?

Brands that stand for more than just their products have a huge advantage in this era of increasing transparency. It’s… Read More

14 years ago
How to Start a Business with No Knowledge of the IndustryHow to Start a Business with No Knowledge of the Industry

How to Start a Business with No Knowledge of the Industry

Sometimes opportunity lands in your lap, but opportunity can be time sensitive, so sometimes you’ll have to act fast, even… Read More

14 years ago