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Does Your Company Have a Customer Intel Department?

In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the… Read More

6 years ago

​10 Tips for Video Conferencing Etiquette

We often say “face time beats Facebook” and “high touch beats high tech,” but we don’t always have the luxury… Read More

8 years ago

Entrepreneurs’ Organization – Top 10 Tips for Skype Etiquette – Setting the Stage

We often say “face time beats Facebook” and “high touch beats high tech,” but we don’t always have the luxury… Read More

9 years ago

C-Suite Network – Sales and Consumer Care May Know More About Your Customers Than Marketing and Production

Your marketing people have done a fine job of creating a marketing plan, strategy, and package. They’ve considered the market,… Read More

9 years ago

The Customer Experience is Trumped by the 800 Number Experience

You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put… Read More

10 years ago

What Keeps Entrepreneurs Going?

Tenacity is considered to be the single most important ingredient in entrepreneurial success, but there's something else that supports, fuels,… Read More

11 years ago

Gaining Traction in the Marketplace takes Tenacity and Focus

You may hear about a brand that “just took off.” From our perspective, very few brands just take off. What’s… Read More

12 years ago