Our grandparents called it “The Golden Rule.” Our parents told us to “Put yourself in the other guy’s shoes.” We… Read More
The corporate structure is based on a division of labor into specialized groups who tend to isolate themselves from the… Read More
From the outstanding musical, “The Music Man” to the hilarious movie, “Used Cars,” people in the sales profession have long… Read More
No matter what kind of business you think you’re in, you quickly find out you are in the personnel management… Read More
People ask us how to know when administrative people “own” their jobs. What behavior convinces us that we can depend… Read More
You and your company are not judged by how well you do when you’re good, but by how well you… Read More
People always ask us what we look for in a job applicant because we had such a great staff. Sure,… Read More
In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients… Read More
Over half of all businesses are service businesses. These industries include many professions from legal and engineering to hair cutting and… Read More
When you build a house, the foundation must be laid strong and straight. If it’s not, the framers try to… Read More