Salespeople have been given a bad name. It is depicted in The Music Man, the musical decrying the manipulating tactics of… Read More
In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the… Read More
We recently had the pleasure of spending the day with 65 MBA students from Nanyang University in Singapore. 25% of… Read More
You must be getting a little nervous! It’s June 25th and the pressure is on. Your chances to effect the… Read More
First published on Entrepreneur.com on 7/22/2017 Like most startups, we started out undercapitalized. The only “office” we could afford was… Read More
Last week was National Small Business Week. Every year at this time the North Florida Small Business Development Center at… Read More
Often the best ideas to solve problems, cut costs, and improve sales come from your own people - but they… Read More
Brian Tracy once said that most employee behavioral problems are caused by compensation systems. In short, you get what you… Read More
Sometimes you can do everything right and still lose the sale. Why? Because the buyers simply don’t like you or… Read More
The salespeople who call on your business have much more to offer than the products and services they represent. They… Read More