Structure

Does Your Company Have a Customer Intel Department?

In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the… Read More

6 years ago

How to Make Sure You Hear the Good Ideas That Will Improve Your Company

Often the best ideas to solve problems, cut costs and improve sales come from your own people — but they… Read More

7 years ago

5 Principles For Solving Problems

When we took on the building of the Barefoot Wine brand, we really didn’t understand the problems we would have… Read More

8 years ago

Organizations That Say They Want an Entrepreneurial Culture Need to Walk the Talk

Every day we hear companies, organizations, and institutions say they “want to hire people with entrepreneurial DNA.” They all say… Read More

8 years ago

Training Magazine – Teach Employees to think like Owners by Scaling Down to Two Divisions

As a leader, you’re hyper-focused on your company’s productivity, profits, and growth. Wouldn’t it be nice if your employees were… Read More

9 years ago