“YOU’RE FIRED!” seems to be Donald Trump’s favorite phrase. He makes it sound easy, as if he has a hair… Read More
Training without explaining is like trying to program a computer. The computer will only do what it’s been programmed to… Read More
No matter what kind of business you think you’re in, you quickly find out you are in the personnel management… Read More
People ask us how to know when administrative people “own” their jobs. What behavior convinces us that we can depend… Read More
We’ve spent over two decades in sales, and it’s true - nothing happens until the sale is made. We have… Read More
No matter what business you think you are in, you wind up in the personnel management business. Your first hires… Read More
People always ask us what we look for in a job applicant because we had such a great staff. Sure,… Read More
Henry Ford used to say he’d rather have 1% of what a hundred others made working for him, than 100%… Read More
The right business for you is a combination of opportunity, preparation and resources. It’s more of a discovery than a… Read More
The simple accommodations you make for your coworkers, boss, customers, and vendors cost you nothing, but give you a subtle… Read More