Michael Houlihan & Bonnie Harvey | The Barefoot Spirit

Saving Customers and Reputation Trumps Efficiency

By the Book May Mean Goodbye

by Michael Houlihan & Bonnie Harvey | Business Blog, Customer Service

You’d think that saving customers and protecting your company’s reputation would be more important than rigid adherence to cookie-cutter scripts and standard policies. They may promise efficiency but ignore special situations. But for many companies,...

Critical Mass for Business Radio

by Michael Houlihan & Bonnie Harvey | Business Blog, Interview

We were interviewed by Ric Franzi on his radio show, Critical Mass for Business. To listen to the interview, please click HERE To watch the YouTube version of the interview, please click HERE

Standing on Ceremony Can Lose the Sale

PROFESSIONAL OR IMPERSONAL

by Michael Houlihan & Bonnie Harvey | Business Blog, Sales

Sometimes you can do everything right and still lose the sale. Why? Because the buyers simply don’t like you or your approach. Sometimes in an effort to be professional we can be read as mechanical, sterile, and heartless. Sure, it’s a thin line between too much...

Fox News Radio Interivew on “How to get a raise you deserve”

by Michael Houlihan & Bonnie Harvey | Business Blog, Interview

Michael was recently interviewed by Fox News Radio Affiliates on “How to get a raise you deserve.” To listen to the interviews, please find the stations below. 840 WHAS 1320 WILS 600 KOGO

Entrepreneurship is Hot in Asia!

COUNTDOWN FOR SUCCESS

by Michael Houlihan & Bonnie Harvey | Business Blog, Entrepreneurship

Last weekend we entertained nearly 100 students and faculty from Nanyang Technological University located in Singapore. They were keen on finding out what made us tick as entrepreneurs. Every year the school sends 100 of its brightest entrepreneurship students to the...