Grape Encounters Radio Interview
We were interviewed on Grape Encounters Radio by host David Wilson. To listen to the interview, please click the play button below.
Know the Difference Between Customer Service and Complaint Resolution
The Entrepreneurs’ Organization recently posted one of our blogs on their website on how to “Know the Difference Between Customer Service and Complaint Resolution.” To read the blog, please visit the Entrepreneurs’ Organization website. Who We Are Michael Houlihan and...
Millennials Want a Positive Company Culture
FUN AT WORK?
Seems like every week there’s a new report out on Millennials. The latest one from the management consulting firm Accenture is an eye opener. 60% of the 2015 grads in the survey said they would take a pay cut to work for a company that had a “positive social...
Entrepreneurs’ Organization – 7 Ways to Improve Your Business Communication
The Entrepreneurs’ Organization recently posted one of our blogs on their website about “7 Ways to Improve Your Business Communication.” To read the blog, please visit the Entrepreneurs’ Organization website. Who We Are Michael Houlihan...
Saving Customers and Reputation Trumps Efficiency
By the Book May Mean Goodbye
You’d think that saving customers and protecting your company’s reputation would be more important than rigid adherence to cookie-cutter scripts and standard policies. They may promise efficiency but ignore special situations. But for many companies,...
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