Customer Service Trumps Price
WOULD YOU PAY A LITTLE MORE IF THEY KNEW YOUR NAME?
Brian Tracy, our mentor and author of more than 60 books on business and sales, says if you really want to be successful, ask yourself this question: “How can I increase my service to my customer today?” We couldn’t agree more. Getting to know your customer is the...
Expert Access Radio Interview with Jay McKeever
We were recently interviewed by Jay McKeever of Expert Access radio. Please check out the interview and let us know what you think! Who We Are Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How...
Take the Time to Explain the Reasons – Part 1
IT’S NOT JUST WHAT, IT’S WHY
Training without explaining is like trying to program a computer. The computer will only do what it’s been programmed to do. It will not know why it’s doing it and its approach to the job will be limited to what it’s been directed to do. That approach to training...
How to Taste Success! Interview with Laurie Kulikowski of The Street
While in New York City, we had the pleasure of being interviewed by Laurie Kulikowski of TheStreet.com Who We Are Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built...
Fox Business Interview
While we were in New York, we had the opportunity to be interviewed by Kate Rogers of Fox Business. She gave us a fabulous interview and wrote a story as well. Who We Are Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The...
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