Starbucks just found out the hard way. Their own people can take unwarranted, fear-based actions that marginalize an entire segment of the population. They found out that those actions can reflect on their company which relies on the entire population, not a single segment, for its reputation, brand image, and ultimately, its very income!

Starbucks simply cannot withstand a boycott by the offended groups or their supporters. There is a real business message here! People vote with their money and they will no longer vote for businesses that marginalize them or others. We admire Starbucks for taking responsibility and for beginning a sensitivity program that is aimed at addressing this problem. But it is in their own best interests.

With the ability to quickly capture, share, and go viral, events of this nature can dramatically affect business. That reality has every business now thinking about the mindset of those they hire who represent them. It’s not enough to hire on skillset alone anymore. Their predilections can turn business away!

Prejudices in Business & Politics

Although much progress has been made since the early days of the civil rights movement, recent behavior by our top elected officials has encouraged many with deep-seated prejudices to act out. They somehow feel vindicated. These people feel they have been given permission to marginalize people. They see top elected officials name calling, ridiculing, dehumanizing and disrespecting large segments of the population based on race, religion, or national origin – and some follow their example.

ABC found out the hard way. Rosanne Barr’s marginalizing tweet about Valerie Jarrett went viral. They were forced to cancel her show or face a boycott of advertisers who are dependent on sales to the entire market, not just one segment.

So, we seem to be living in a society with a double standard. It’s unfortunately “OK” for elected officials to marginalize folks, but not for businesses. Businesses are held to a higher standard of respect for civil liberties. You might have to wait years to vote out elected officials. But you can vote out Starbucks or ABC tomorrow!

Good News & Bad News

The bad news is that as far as we have come, latent stereotypes, fears, and prejudices are still prevalent in our society. It seems to be emboldened and sometimes taken into action by people who harbor these predilections. Perhaps they are choosing news feeds that agree with those prejudices. Perhaps they want to take the next step backwards. Or perhaps they actually believe that society is returning to a more intolerant time.

The good news is that most businesses must serve the entire society. Unlike politicians, they can’t just play to a narrow base. In fact, their customers, their advertisers, and their suppliers are holding them accountable for the behavior of everyone who represents them. In a way, we think businesses that want to include everyone as potential customers have become the inadvertent defenders of civil liberties.

We like to say, “If you really want to change something, put a buck on it!” Marginalized groups like African Americans, Latinos, or the LGBTQ are now powerful economic forces to be reckoned with. Employee sensitivity training might start with why we are all dependent upon one another, how our very livelihood comes from people of all races, religions, and national origins, and why we need everybody’s patronage to earn our paychecks.

Perhaps, if we started to look at everyone as a customer, we would treat them with more respect. Minorities have huge financial clout. They know if one minority is marginalized, their minority might be next. So basically, it’s just plain bad business to bring prejudice in any form into the marketplace. Don’t bite the hand that feeds you!

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post Will the Predilections and Prejudices of Your Employees Hurt Your Business? appeared first on The Barefoot Spirit.

Then you’ve delivered that experience. Your product was in stock, priced right, and provided exceptional value. But then, something went wrong. Maybe it was a quality control problem. Maybe it was the way the customer was treated by a clerk. Or maybe it was just a misunderstanding. So they called your 800 number to seek a solution.

All that great work you and your team have done to create exceptional customer experience is suddenly at risk. Your customers don’t judge you so much by how well you do when you are doing good as by how well you do when you’re doing badly.

But when you’re doing “badly” who do they call? They call your customer relations people, and how your customers are treated on that critical phone call can make or break their opinion, their loyalty, and their message to friends, relatives and colleagues. Because they have been advocates for your brand, now their personal reputation is on the line and they feel obligated to spread the word about how you handled their problem.

How your customers are treated begins with how you treat your Customer Relations people. Do you see them as “Customer Care” or “Complaint Resolution?” Are they relegated to a lowly status near the bottom of the organization, or are they elevated as the source of current feedback from the customer to keep your products and services relevant?

We think Customer Care is where the rubber meets the road. Complaining customers are gold mines of information and the perfect opportunity to turn disappointment into advocacy. They are already fans and believe that their favorite brand will make things right. Remember, for every one customer who takes their precious time to complain, there are thousands who don’t. They simply buy your competitors’ product. The Customer Care Department makes the most powerful lasting impression, and the customer information they collect should guide your production and marketing people.

So what is your complaining customers’ 800 number experience? Do they spend what seems like an eternity making selections, being shunted around, and repeatedly giving personal data to a recording that never gets to the live representative? Are they abused by long wait times, wrong transfers and drop offs? When we call an 800 number with a complaint, we hope they really are recording it and more importantly, top management listens to not just the dialogue, but the transfers, holds, and drop offs. Chances are you’ll never hear how many of your customers get so frustrated that they just give up because that is not measured.

But when a real person, who understands how important the call is to their company, takes it on the second ring, the results can be much more effective than any advertising. For one thing, you know the caller is outspoken. For another, you know they have already chosen your product. If they are treated like VIP’s, they will sing your praises like never before. And nothing speaks more loudly about a great customer experience than the way your company handled their problem.

Dollar for dollar we think your investment in quick response telephony, adequate call center staffing, generous credits, and solid lines of communication from customer service to production and marketing are your best investments in a positive customer experience.

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post The Customer Experience is Trumped by the 800 Number Experience appeared first on The Barefoot Spirit.

By now, last year’s reports are finally in. Find something positive in those reports that you can share with your people. This is the perfect opportunity to show them how much you appreciate their efforts on your company’s behalf.

Send a “Valentine” that acknowledges them for a job well done. Show them positive numbers on your company’s sales and growth. Throw in a few concrete examples of important milestones that were achieved during the past year. Tell them you know it took team effort and couldn’t have been done any other way. And do it in writing. Here’s why:

• Appropriate Timing. What could be a better time to send an appreciative message to your folks than on a day when Valentine cards are already being exchanged? Your “valentine” will fit right into the spirit of the day. It will be unexpected but welcomed, which will make it even more appreciated. It’s really your last chance to thank them for the past year’s efforts that resulted in company growth.
• Improved Performance. Acknowledgement and appreciation are still the best ways to validate positive behavior and encourage your people to perform. Aside from income, one of the main reasons why they work for you is for recognition from an authority figure, and that’s you! If you put your appreciation in writing, such as in a valentine, it will mean more to them than simple verbal recognition.
• Promotion of Teamwork. It’s the team that is being recognized for their cooperation, communication and support for each other. This is a great opportunity to tie the work of especially the office people to the success of the salespeople. After all, the salespeople depend on excellent products, relevant marketing materials, and timely data to bring in the sales that pay everybody’s salary.
• Building Positive Culture. By demonstrating gratitude to your people you are also showing them that you and your company value gratitude. A valentine will reinforce that value and encourage your staff to do the same in their relationships on your company’s behalf. When your people get in the habit of sending notes of thanks to your customers, vendors and other business partners, your entire company will benefit.
• Reducing Turnover. One of the main reasons people leave your business for your competitor’s is not just for more money, it’s for more appreciation. Too many employees say they made the move because their last company “just didn’t appreciate me!” Don’t let that be the reason why you lose your top people. If you do, you’ll lose corporate know-how, critical relationships, the cost of replacement, and even your customers.
• Small Investment. Sending a note of thanks and appreciation is a very small investment with major returns in performance. Sometimes it can have a greater impact than a staff outing or even a special dinner. It speaks to them personally and it is documented proof of your gratitude. Your people will be more likely to give you the benefit of the doubt on those hard decisions you have to make that may not be so popular.

So write your people a valentine this year and tell them how much they and their efforts mean to you. Build your credibility by showing them that you are a real human being that respects their human need for acknowledgement and validation, and get ready for a fantastic year!

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post Send Your People a Valentine appeared first on The Barefoot Spirit.

How do you spot the candidate with entrepreneurial DNA? Here’s part 2 of our discussion on the 7 things to look for during the interview.

4. Resourcefulness. Ask them how they solved a professional problem when they lacked the time, support, or funds they needed. Listen for how they used their imagination, asked for help, and thought outside the box. Listen for how they identified, re-purposed and used unlikely resources to achieve their goals in spite of the obstacles. Take note of how they rephrased the problem, saw the bigger picture and enlisted the help of strategic allies who would also benefit from the solution. See if their solution solved more than one problem. Those with entrepreneurial DNA will demonstrate their resourcefulness.

5. Preparedness. Does the candidate expect you to ask all the questions? Do they just react to your initiatives? Do they wait for you to tell them about your company, its goals, successes and challenges? Or do they ask you questions? Candidates with the entrepreneurial DNA will treat you like a prospect for their services. They think of everyone as a customer for them, their service or their product. They know that the best sales pitch is, “I can help you sell your product,” and they can’t do that unless they thoroughly understand their prospect and how they can help. They have carefully researched your company in preparation for the interview. They know your products, your challenges, and your history. They come to the interview with a pen and notepad, and a list of questions.

6. Teamwork. Contrary to popular opinion, entrepreneurs are not loners. Realistically, they know that they must build, depend on, and be an essential part of a team. This requires respect for how each player is key to the overall success of the company. They are keen on understanding all the jobs, procedures, outsourced services and suppliers that keep the customer loyal. Listen for candidates who show an interest in this process. Ask them how their last job fit in to their company’s big picture. Ask them how they worked with their teammates and improved communication both inside and outside their previous company.

7. Organization. During the final interview, you do all the talking. Tell the candidate more about what the job entails, who they will be working with and why, how their job supports the customer experience, how your company is organized, and what the expectations are of their performance. Be sure to include how the funds get from the ultimate consumer to the company to cover their paycheck. Then ask them to write a one page summary of your company, the money trail from the end-user consumer, how they will be working with their teammates and why they qualify for the job. Then, tell them it’s due by 5PM tomorrow. This summary will tell you volumes about their comprehension, organization, communication, and ability to hit a deadline. These are all attributes of the entrepreneurial DNA.

There are other key “tells” that can help you spot the entrepreneurial DNA, such as assertiveness, dependability, sociability, humility, practicality, tenacity, empathy and humor. Asking the right questions will bring these attributes to light.

Also remember, it’s not enough to say you are looking for the entrepreneurial DNA in your candidates. You and your company have to walk the talk. You must build a culture of permission, enthusiasm, inclusiveness, recognition, and acknowledgement, and have a performance-based compensation plan to provide the environment the candidate with entrepreneurial DNA needs to flourish and remain with your company. If you want your employees to be more entrepreneurial, create the fertile ground in which they will bloom!

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post 7 Ways to Spot Entrepreneurial DNA – Part 2 appeared first on The Barefoot Spirit.

We have a friend who runs the school of entrepreneurship at a major university. She says that, surprisingly, large corporations are now very interested her grads. Why? The answer is because entrepreneurial grads are more self-reliant and creative compared to grads who do not possess these business acuities. Most importantly, they have their eyes on the money and they understand that the money comes from the customer. You have to remember that entrepreneurship students are not pursuing a degree in entrepreneurship to show it to an employer. In fact they often have no intention of taking a job, but they sincerely want to learn what they need to know to be successful in their own enterprise. They are, by their choice of study, self-reliant.

But if you want to hire someone with entrepreneurial DNA, what do you look for?

Here’s the short list:

1. Performance Pay. Ask them if they want to get paid on attendance (salary), or are they willing to bet a portion their compensation on their own performance. Entrepreneurs don’t have any income unless they are constantly satisfying their customers. Seek out someone who knows they can add significant value to your bottom line. Look for self-confidence and self-reliance. Entrepreneurs are always looking for ways to increase income, profits and growth. They bet their income on themselves because they know their performance will mitigate the risks they are taking and abundantly reward them. So, make sure your company has some kind of profit sharing plan if you want to entice someone with entrepreneurial DNA to work for you.

2. Body Language. Watch how they move. Ask them to get a file from the next office. Do they lumber out aimlessly, take too long, shuffle back slowly, flop down in their chair, and lean on their elbows? Is their posture like a question mark? Or do they move with hustle, determination and purpose? When people sit erect and lean slightly forward, that indicates their engagement and interest. Entrepreneurs exude confidence and it shows in their posture and their body language. They have prepared themselves by learning about your company, and display confidence when they are interviewed and scrutinized by strangers like you. These “tells” are important to recognize because they are physical evidence of your candidate’s attitude and self-esteem.

3. Mistakes. Ask them to describe the biggest mistake they ever made professionally, and more importantly, what they did about it. Listen for whether they fixed it fast and quickly went on with their project, or ultimately blamed others and were “victimized.” Note if they took responsibility. Successful entrepreneurs know that blame is disempowering, while doing what can be done to prevent reoccurrence is staying in control. Learn if they analyzed what happened and modified signs, labels, contracts, job descriptions, policies, or procedures to prevent it from happening again. Entrepreneurs can’t afford to make the same mistake twice. They build their successes on the backs of their mistakes.

Next time we will discuss how you can spot candidates who exhibit resourcefulness, preparedness, teamwork and organization, all essential ingredients of the entrepreneurial DNA.

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post 7 Ways to Spot Entrepreneurial DNA -Part 1 appeared first on The Barefoot Spirit.

This year we have been asked for our top 5 New Year’s resolutions to improve any business. Since it’s easier to shake the tree from the top, we’ll start with the boss. If that is you, your attitude toward business relationships will make all the difference. Here are the top 5 resolutions that will improve your business for 2015 and beyond:

1. Resolve to treat your employees like owners. If you want your people to act more entrepreneurial, treat them like owners. To make sure they know where the money comes from – the customer – show them a “money map.” Make sure they know that everybody not in sales is in sales support by making their bonuses dependent on sales. Let them know-the-need instead of only what you think they need to know. Give them written appreciation acknowledging a job well done, and copy it to your entire team.

2. Resolve to treat your customers like family. You wouldn’t want to offer inferior products or service to your own family. If you were selling to your grandmother, you would deliver 110%. You would listen, and then adjust your product/service and it’s delivery to her feedback. You would honor your commitments to your family and exceed their expectations. You would want to make them happy and do whatever you could to please them. Do the same for your customers.

3. Resolve to treat your vendors like partners. They’re not just salespeople selling you services and supplies. They are strategic allies who benefit when you benefit. They want to see you succeed, because your success means they can sell more to you. Don’t blind-side them when you can’t pay your bill – give them a heads-up in advance so they have time to make adjustments. Generally, all they need to increase your credit is trust in you.

4. Resolve to treat your financiers like friends. Meet with them regularly. Tell them everything, not just the achievements and goals, but also the challenges. Look to them for advice. Make them feel like they are part of your company, and they will surprise you with their support. They can lengthen your terms, reduce your interest and give you timely short-term loans to help you through the tight spots and underwrite your growth. Few of their debtors really level with them and your transparency can give them the confidence they need to make exceptions and bend the rules in your favor.

5. Resolve to treat your competitors like mentors. Instead of looking at your competitors as adversaries, study them and learn from them. Notice where they are missing the market, and where they are capturing it. Take note of where they are becoming less relevant and don’t jump over that cliff with them. Zig when they zag. And especially if you are starting out, sell where they are not. Don’t try to copy them or you will make the same mistakes. Don’t compete, distinguish.

New Years is merely a celebration about the passage of time, but you can transform it into something more meaningful. Make and keep these resolutions and you will transform your key relationships. After all, it is our relationships with others that we rely on for our success.

Happy New Year everyone!

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post 5 New Year’s Resolutions to Improve Your Bottom Line appeared first on The Barefoot Spirit.

Good clients realize that treating their vendors (you) with respect will result in you doing an even better job for them because your are more concerned about their needs. They understand that developing a genuinely positive and friendly relationship will pay dividends over the years. Some clients, however, may use their position of power to further their own agenda which may not have anything to do with business or getting the job at hand done. Every salesperson knows this.

As an entrepreneur, you are in sales, no question about it. So the question is, how long do you put up with guff before you fire an abusive client? Well, certainly not in the first few years if you depend on their fees or purchases to stay in business. But eventually you will achieve a positive cash flow and have the luxury of choosing what clients you want to do business with.

Sure, it takes a lot of courage to fire a client. It seems counter-intuitive and counter-productive, but look at it this way: You can do a much better job for your remaining clients when you are working under less emotional stress. Removing fear and negativity from your mind share will do wonders for your ability to perform.

Michael’s father once told him when he was a young boy complaining about a schoolmate, “You are like a space station orbiting the earth. You only have 3 or 4 ports where visiting space ships can dock. When all the ports taken, no new ships can get in. First, you have to open up a port.”

Bonnie’s mother, a Rosie-the-Riveter type from World War II, lived with us for 7 years and supplied us with salt-of-the-earth wisdom and common-sense insights. She used to tell us that seasonal pruning makes the trees grow stronger and produce more fruit. This basic gardening philosophy, along with Michael’s father’s advice, can be applied to your company as well.

As the year comes to a close, take a good look at what clients you love to work with and those that give you that pain in the pit of your stomach. Are you still at that desperate stage where you can’t afford to let them go? Or are you now in a position to take a chance on filling that vacancy with a new client who may be more rewarding to work with? If you are, maybe it’s time to prune. You may just open up the opportunity for the right client that you now have time for. You may find that when unhampered by negative emotions, you can give your company and all your clients your very best.

You have a life too. And your work takes up a major chunk of it. If you’re anything like us, you work hard because you sincerely want the best for your clients. Why not pare down to the clients who really appreciate your efforts and encourage you to be your best? Why not open up a port for the ideal client to dock at your space station?

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post Should Some Clients Be Fired? appeared first on The Barefoot Spirit.

We recently spoke to the members of the Gloucester County Chamber of Commerce in Southern New Jersey. Together with Rowan University, they put on what they called a soirée . The evening started with a meet and greet where we discovered that the Gloucester County Chamber had a long history of support for the University and especially for their entrepreneurial initiatives. They had, In fact, underwritten the evening’s program that involved wine tastings from local wineries, plentiful appetizers and a sumptuous meal hosted by one of their members, a top caterer in his own beautiful lakeside venue. As their guest speakers, we spoke about how we supported our community, and vice versa, to tie in our past to their future.

When Barefoot started, we were broke and didn’t know where to turn for financing. We didn’t own any property, so the bank was pretty much out. We had to rely on our suppliers and our buyers to help us achieve positive cash flow. They had a financial stake in our success because our growth and the greater availability of our products would result in more purchases of their goods and services by us. They were all there for us at our local chambers!

Today we encourage students of entrepreneurship to join their local chamber when they start their businesses to get an idea of the far reaching resources available in their own communities. These folks are natural strategic allies and they are already networked. Through their considerable contacts they can put aspiring entrepreneurs in touch with the right people. Local businesses are more likely to understand the ups and downs of a new business and are more willing to be flexible to help make them be successful.

Our local chamber knew us and our goals. They wanted to contribute to our success. We even used barter with local businesses in the early days to get graphics, bookkeeping, legal, and compliance services performed. As Barefoot grew, we continued to use local merchants for our increasing need for supplies and services. We purchased grapes, wine and even recycled glass locally. Eventually we got a local bank to take a chance and give us a line of credit. All of our professional services were locally sourced.

Working with our local chamber paid off for us, and them.  And that’s the whole idea of a chamber, working together so everyone benefits, and that inures to our residential communities as well, providing top notch goods and services, places of employment, economic stability and a higher standard of living.

The Gloucester County Chamber of Commerce Is a shining example of how local businesses can have regional and even national impact. Their support for the new wine industry (yes, wineries in New Jersey!) will have a domino effect on small businesses as tourists from Philadelphia, just 30 miles away, discover a new reason to visit Gloucester County. Their support for Rowan University and its entrepreneurial teachings will pay off with local start-ups that hold the promise of becoming the seeds for the future economy of Gloucester County. Bravo!

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

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Since then we have spoken at more than 30 universities that teach entrepreneurship throughout the country and internationally. We also have given many keynote addresses for conventions and conferences of all types, where they see us as real-life examples of successful entrepreneurs. They all want to know our secret.

We have branded our guiding principles, many of which we learned the hard way outlined in The Barefoot Spirit, and we encourage our audiences to use this to build a positive company culture within their own organizations.

Last week we were honored to speak at the 2^nd C-Suite Network National Conference. Over 400 C-Suite executives gathered at the Ritz Carlton in Marina del Rey to hear the latest disruptive business approaches, best practices, and emerging business philosophies. They heard from real people with real successes about how they did it.

We told them our story and a few of the guiding principles we used to engage and empower our people, disrupt a staid and stogy industry, and make work more fun and inclusive. We started out with our mistakes and misconceptions that took us by surprise and cost us plenty. Then we told them what we learned and how we applied a new and different spirit of entrepreneurship to our staff, vendors, customers and community to build a best-selling product.

The backbone of the Barefoot spirit is the two-division company. The popular thinking is a top-down pyramid structure with the president and CEO on top, followed by the senior vice-presidents, junior vice-presidents, division chiefs, department heads, teams, groups and so on. One of silos in the pyramid contains sales and customer service. We asked, “How can you put the customer on top if you put sales and customer service on the bottom?” We think pyramids are for dead pharaohs.

Our company had only two divisions: sales and sales support. Everyone who was not in sales was in sales support, from the CEO to the receptionist, from marketing to production, from accounting to compliance. All received bonuses based on sales, growth, and profitability.

Our corporate culture was based on permission, acknowledgement and fun. People had permission to contribute because we practiced know-the-need rather than need-to-know. Our best marketing solutions came from our own people. They also had permission to make mistakes as long as they came forward, identified how it happened and improved our procedures. Instead of hiding our mistakes, we celebrated them.  We built our business on the backs of mistakes.

On each individual’s anniversary we sent out a memo to all our people that publically validated and appreciated them by acknowledging what they did in the past year to improve sales, growth, and profitability. Now, the rest of our team knew better what their co-worker did, and how they could likewise be acknowledged.

We enjoyed a fun and playful spirit. We made a game out of adversity and what could be more adverse than getting told “no?” So we invented the “no game” where each person kept track of how many “NOs” they got. The average number of “NOs” was 7. You couldn’t even begin playing the game until you were over 3, and if you were at 15 you were overdue for a “YES!”

We chose the C-Suite Network Conference to release our second book written especially for corporate leaders who want to infuse the Barefoot spirit in their own companies. The Entrepreneurial Culture, 23 Ways to Engage and Empower Your People is now available at www.thebarefootspirit.com. Enjoy!

Who We Are

Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. The book has been selected as recommended reading in the CEO Library for CEO Forum, the C-Suite Book Club, and numerous university classes on business and entrepreneurship. It chronicles their humble beginnings from the laundry room of a rented Sonoma County farmhouse to the board room of E&J Gallo, who ultimately acquired their brand and engaged them as brand consultants. Barefoot is now the world’s largest wine brand.

Beginning with virtually no money and no wine industry experience, they employed innovative ideas to overcome obstacles, create new markets and forge strategic alliances. They pioneered Worthy Cause Marketing and performance-based compensation. They built an internationally bestselling brand and received their industry’s “Hot Brand” award for several consecutive years.

They offer their Guiding Principles for Success (GPS) to help entrepreneurs become successful. Their book, The Entrepreneurial Culture: 23 Ways To Engage and Empower Your People, helps corporations maximize the value of their human resources.

Currently they travel the world leading workshops, trainings, & keynoting at business schools, corporations, conferences. They are regular media guests and contributors to international publications and professional journals. They are C-Suite Network Advisors & Contributing Editors. Visit their popular brand building site at www.consumerbrandbuilders.com.

To make inquiries for keynote speaking, trainings or consulting, please contact sales@thebarefootspirit.com.

The post Spark Entrepreneurial Culture in Your Business with The Barefoot Spirit appeared first on The Barefoot Spirit.

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