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3 Overused Tactics of Poor Customer Service
We hope it’s an individual and not a company-wide problem. It could be poor hiring or poor training that results in certain counterproductive tactics that account executives and customer service representatives in big companies increasingly use. It seems to occur when...
The Tony DUrso Show Interview
M&B were interviewed on "The Tony Durso Show" by host, Tony Durso. To listen to their interview, please fast forward to 32:06
Multi-Motivation Interview
M&B were interviewed on Multi Motivation by host, Leland Jones. To listen to the interview, please press the play button below:
Entrepreneur – Outsource Everything but Accounting, Quality Control and Sales
It’s no secret that most startups are undercapitalized. They need every penny just to stay in business long enough to produce a positive cash flow. Even those that have achieved seed financing usually find out in short order that they need a much longer runway to give...
The Future of Consumption Podcast
Michael & Were were interviewed on "The Future of Consumption" by hosts, Walker Smith & Andrew Curry. To listen to the interview, please click the play button below. The interview starts at 7:16
7 Winning Moves to Get to “Yes!”
We are often asked by young folks, “What’s the best way to present myself?” They want to know how to stack the odds in their favor at presentations, business meetings, and interviews. They look to us as managers, employers, and sales professionals to share our...
What Business Should I Go Into?
Discovering Business Opportunities in Problems We are often approached by young folks who ask us, “What business should I go into?” - as if there was the realm of all possibilities. We assume by this question that these folks have not decided to “follow their...
To Succeed in Business, Delegation is Not a Choice, It’s a Requirement!
We like to say, “Do what you do best, and delegate the rest!” That sort of flies in the face of, “If you want it done right, do it yourself!” Is there a middle ground that gives you the time you need to focus on moving the company forward using your best skill sets...
Entrepreneur – Startups That Overlook the Cost of Sales … Fail!
You often see line items on business plans for the cost of goods sold, also known as COGS. Most startups are painfully aware of the cost of goods. But there is another cost that is even more painful if it’s overlooked. That is the cost of sales. In today’s “scale fast...
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