JUST A PEST OR BEST OF FRIENDS?
by Michael Houlihan & Bonnie Harvey | Business Blog
Salespeople have been given a bad name. It is depicted in The Music Man, the musical decrying the manipulating tactics of a salesman selling horns in a town where no one needed them. It’s portrayed in old movies like Used Cars, where unsuspecting folks are tricked... GIVE THEM A REASON!
by Michael Houlihan & Bonnie Harvey | Business Blog
We feel compelled to weigh in on the sensationalized debate over whether or not your business needs a social mission. Entrepreneurial pundits like Kevin O’Leary are saying no, “Profit is the Mission.” Basically the argument says so much is required to keep your... YOUR CALL MAY BE RECORDED
by Michael Houlihan & Bonnie Harvey | Business Blog, Company Culture, Customer Service
You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put them in a positive state of mind even before they purchase your product or service. They anticipate a rewarding...