Customer service

Protect Your Most Valuable Small Business Investment By Saving Time

An OfficeMax survey of small businesses showed that 4 billion hours are spent each year on routine operations that could… Read More

11 years ago

Doubt the Doubts Interview with Paul Blais

EPISODE 95 MICHAEL HOULIHAN Posted on October 26, 2013 by Paul Blais Podcast: Play in new window | Download Michael Houlihan, author of the New York… Read More

11 years ago

Customer Service Trumps Price

Brian Tracy, our mentor and author of more than 60 books on business and sales, says if you really want… Read More

12 years ago

Build Your Business using Guiding Principles – Part 4

The critical decisions we make in business are guided by our attitudes toward our employees, our creditors, our vendors' representatives,… Read More

12 years ago

Sales Professionals Deserve our Respect

From the outstanding musical, “The Music Man” to the hilarious movie, “Used Cars,” people in the sales profession have long… Read More

12 years ago

Put Your People on the Same Team

No matter what kind of business you think you’re in, you quickly find out you are in the personnel management… Read More

12 years ago

World’s Best Sale Pitch: “My Product will help you Increase Sales”

We’ve spent over two decades in sales, and it’s true - nothing happens until the sale is made. We have… Read More

12 years ago

Kindred Spirits, Fellow Travelers, and Strategic Partners

One of the most effective and often over-looked resources to build and grow your business  is strategic alliances. “Partnerships” with… Read More

13 years ago

5 Ways to Increase Your Service Business

In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients… Read More

13 years ago

How to Improve your Service Business

Over half of all businesses are service businesses. These industries include many professions from legal and engineering to hair cutting and… Read More

13 years ago