Training Magazine
KNOW THE DIFFERENCE BETWEEN CUSTOMER SERVICE AND COMPLAINT RESOLUTION These days, most companies have anything ranging from one person to a whole department dedicated to so-called “customer service.” But let’s be honest: For many of these departments, truly gratifying...
5 New Year’s Resolutions to Improve Your Bottom Line
RESOLVE TO INVOLVE!
We all want to see our businesses prosper in the New Year. We want our products and services to become more relevant. We want to reduce turnover, reduce our need for capital, and see our people more engaged and empowered. We want to reduce costs and increase...
7 Steps to Infuse Entrepreneurial Thinking into Company Culture
REMOVE THE ROADBLOCKS
Every company wants to stay relevant and be in the forefront of their industry. This requires an imaginative staff creating new solutions and thinking outside the box. But first you need to change your company culture. This is easier said than done. A positive...
Integrity Trumps Everything
YOUR WORD IS YOUR BOND
We can’t have a cop on every corner or a regulator in every office. At some point we must rely on the people we hire, do business with, and buy products or services from. When we cannot depend on on these people, we look to terminate the relationship and search for...
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