Customer service | The Barefoot Spirit

Protect Your Most Valuable Small Business Investment By Saving Time

TEMPUS FUGIT, NO COMBACKIBUS

by Michael Houlihan & Bonnie Harvey | Business Blog

An OfficeMax survey of small businesses showed that 4 billion hours are spent each year on routine operations that could be done more efficiently. Almost half of the business owners stated these efforts drained them of their motivation for growing the business. Look...

Doubt the Doubts Interview with Paul Blais

by Michael Houlihan & Bonnie Harvey | Business Blog

EPISODE 95 MICHAEL HOULIHAN Posted on October 26, 2013 by Paul Blais Podcast: Play in new window | Download Michael Houlihan, author of the New York Times bestseller The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand, started the...

Customer Service Trumps Price

WOULD YOU PAY A LITTLE MORE IF THEY KNEW YOUR NAME?

by Michael Houlihan & Bonnie Harvey | Business Blog

Brian Tracy, our mentor and author of more than 60 books on business and sales, says if you really want to be successful, ask yourself this question: “How can I increase my service to my customer today?” We couldn’t agree more. Getting to know your customer is the...

Build Your Business using Guiding Principles – Part 4

SELL UNTO OTHERS AS YOU WOULD HAVE THEM SELL UNTO YOU

by Michael Houlihan & Bonnie Harvey | Business Blog

The critical decisions we make in business are guided by our attitudes toward our employees, our creditors, our vendors’ representatives, and our customers. How we treat these people is based on our perceptions, opinions, and attitudes. In this series, we have...

Sales Professionals Deserve our Respect

NO JOBS WITHOUT SALES!

by Michael Houlihan & Bonnie Harvey | Business Blog

From the outstanding musical, “The Music Man” to the hilarious movie, “Used Cars,” people in the sales profession have long been saddled with an unfair stereotype. Yet, without sales, few businesses would succeed. Our economy relies on hundreds of thousands of...