Become Indispensable by Taking Responsibility for Your Performance
JUST OWN IT!
Successful entrepreneurs and their team members take responsibility for their own performance and the performance of others upon whom they depend. In other words, they get the job done. In fact, they take the success of their company, department, and job – well...
Training Magazine
KNOW THE DIFFERENCE BETWEEN CUSTOMER SERVICE AND COMPLAINT RESOLUTION These days, most companies have anything ranging from one person to a whole department dedicated to so-called “customer service.” But let’s be honest: For many of these departments, truly gratifying...
Saving Customers and Reputation Trumps Efficiency
By the Book May Mean Goodbye
You’d think that saving customers and protecting your company’s reputation would be more important than rigid adherence to cookie-cutter scripts and standard policies. They may promise efficiency but ignore special situations. But for many companies,...
World’s Greatest Sales Pitch: I Can Help You Sell Your Product!
BEST SALES PERSON = “THE ASSISTANT BUYER”
Everything is dependent on sales. There is no better justification for salaries, offices, production facilities, or even products. With enough investment capital you can have all those things, but they are unsustainable without sales. Our modern business culture has...
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