Policies | The Barefoot Spirit

3 Overused Tactics of Poor Customer Service

“GO AWAY!”

by Michael Houlihan & Bonnie Harvey | Business Blog

We hope it’s an individual and not a company-wide problem. It could be poor hiring or poor training that results in certain counterproductive tactics that account executives and customer service representatives in big companies increasingly use. It seems to occur when...

Get Some Diamonds from the People Doing the Actual Work

MAKE FRIENDS IN “LOW” PLACES

by Michael Houlihan & Bonnie Harvey | Business Blog

When you are from an industry, it’s easy and natural to follow best practices, established policies, and time-honored conventions. Being from outside the industry, it seemed logical to seek advice from the people actually doing the physical work. This turned out to be...

Successful Hiring takes Preparation, Permission and Patience

WITH PROPER CARE, YOUR EMPLOYEE WILL BLOSSOM

by Michael Houlihan & Bonnie Harvey | Business Blog

No matter what business you think you are in, you wind up in the personnel management business. Your first hires will require a great deal of your time and energy with no guarantees. Your way may conflict with their previous way of doing things. For the most part,...