Policies

3 Overused Tactics of Poor Customer Service

We hope it’s an individual and not a company-wide problem. It could be poor hiring or poor training that results… Read More

6 years ago

Get Some Diamonds from the People Doing the Actual Work

When you are from an industry, it’s easy and natural to follow best practices, established policies, and time-honored conventions. Being… Read More

8 years ago

Successful Hiring takes Preparation, Permission and Patience

No matter what business you think you are in, you wind up in the personnel management business. Your first hires… Read More

12 years ago