TELL YOUR CUSTOMERS WHAT IS EXPECTED OF THEM
by Michael Houlihan & Bonnie Harvey | Business Blog
Outside contracted services do things for us that are beyond our skill set or are best done by a specialist. One frustration we, as customers, typically face is not knowing what is expected of us to get the most out of these services. If you are in a service business,... “I DID NOT KNOW THAT”
by Michael Houlihan & Bonnie Harvey | Business Blog
Johnny Carson used the expression, “I did not know that” and brought the house down. It was his way of stating his lack of knowledge about any surprising event. The audience was also surprised and couldn’t help but laugh. It’s no laughing matter when your staff finds... MAKE YOUR SIZE WORK FOR YOU
by Michael Houlihan & Bonnie Harvey | Business Blog
This is the second installment in a four-part series designed to encourage small start-ups by recognizing some of their inherent advantages. Small start-ups face a myriad of challenges. They are undercapitalized, unproven and have no market traction. They are up... WHY LIGHT-ON-YOUR-FEET TRUMPS BIG-AND-POWERFUL
by Michael Houlihan & Bonnie Harvey | Business Blog
Today we need new products, new services, and new ideas to invent our way back to prosperity. Small start-up producers have always been the backbone of the economy, not just because they provide the most new jobs, but because they improve the very quality of our lives... CUSTOMER SERVICE AND STAFF ACKNOWLEDGEMENT ARE ESSENTIAL
by Michael Houlihan & Bonnie Harvey | Business Blog
A company survives and grows due to sales and the loyalty of customers and staff. Sales are based on price, value, dependability, integrity, availability and perception. The basis of perception is image, networking, and more recently, the transparency of the producer....