Michael Houlihan & Bonnie Harvey | The Barefoot Spirit

The Customer Experience is Trumped by the 800 Number Experience

YOUR CALL MAY BE RECORDED

by Michael Houlihan & Bonnie Harvey | Business Blog, Company Culture, Customer Service

You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put them in a positive state of mind even before they purchase your product or service. They anticipate a rewarding...

Barry Farber Show Interview

by Michael Houlihan & Bonnie Harvey | Business Blog, Interview

We were interviewed on the Barry Farber show. To listen to the interview, please click the play button below.

The Top 5 Challenges to Going Global

YOU MEAN OUR TRADEMARK IS NO GOOD OVER THERE?

by Michael Houlihan & Bonnie Harvey | Business Blog, Entrepreneurship

As our world gets smaller, more and more entrepreneurs are going global. But just what does that mean in terms of entrepreneurship? Sure, it seems easy enough when you market through e-commerce. It’s almost a given that you will be selling internationally as the...

Asia’s Ozone is Polluting Western US

POLLUTION KNOWS NO BORDERS

by Michael Houlihan & Bonnie Harvey | Business Blog, Environment, Political

Over the past three years, Ian Faloona of UC Davis and several other atmospheric scientists have been picking up increased readings of lung-damaging ozone from their monitoring stations along the extreme edge of the Pacific coast. The stations are over 5000 feet up...