Training Magazine

KNOW THE DIFFERENCE BETWEEN CUSTOMER SERVICE AND COMPLAINT RESOLUTION These days, most companies have anything ranging from one person to a whole department dedicated to so-called “customer service.” But let’s be honest: For many of these departments, truly gratifying service isn’t on the menu. They’re more like “complaint resolution” departments. They take calls or answer […]

Gratitude Gets You More of What You are Thankful For

FOCUS ON ACCOMPLISHMENT

It’s easy these days to get carried away with the news. There’s shootings, war, terrorism, disease and injustice all over the front page, blasting out on the television, radio and internet. It’s designed to scare you and make you want to read, listen and watch more. The media capitalizes on our natural self- preservation instincts […]