The Entrepreneurs’ Organization recently posted one of our blogs on their website on how to “Know the Difference Between Customer Service and Complaint Resolution.” To read the blog, please visit the Entrepreneurs’ Organization website.

Seems like every week there’s a new report out on Millennials. The latest one from the management consulting firm Accenture is an eye opener. 60% of the 2015 grads in the survey said they would take a pay cut to work for a company that had a “positive social atmosphere.” Sure, 70% of all those […]

The Entrepreneurs’ Organization recently posted one of our blogs on their website about “7 Ways to Improve Your Business Communication.” To read the blog, please visit the Entrepreneurs’ Organization website.  

You’d think that saving customers and protecting your company’s reputation would be more important than rigid adherence to cookie-cutter scripts and standard policies. They may promise efficiency but ignore special situations. But for many companies, management is so happy to have written policies and procedures that handle the majority of situations, they and their people […]

We were interviewed by Ric Franzi on his radio show, Critical Mass for Business. To listen to the interview, please click HERE To watch the YouTube version of the interview, please click HERE

Sometimes you can do everything right and still lose the sale. Why? Because the buyers simply don’t like you or your approach. Sometimes in an effort to be professional we can be read as mechanical, sterile, and heartless. Sure, it’s a thin line between too much information and not providing enough to gain credibility. But […]

Michael was recently interviewed by Fox News Radio Affiliates on “How to get a raise you deserve.” To listen to the interviews, please find the stations below. 840 WHAS 1320 WILS  600 KOGO

Last weekend we entertained nearly 100 students and faculty from Nanyang Technological University located in Singapore. They were keen on finding out what made us tick as entrepreneurs. Every year the school sends 100 of its brightest entrepreneurship students to the United States where they visit some of our country’s most successful entrepreneurs at businesses […]

As President Obama points out, community colleges are the backbone of the American educational system. He wants to make this 2-year college education financially attainable for all Americans since for most, it is all the formal education they are ever going to get. The question is, what should be taught at the community college level […]

Michael will be honored by CSULB’s Alumni Association as a Distinguished Alumni. CSULB’s highest alumni honor, the Distinguished Alumni Award is bestowed annually in each College by the CSULB Alumni Association. In addition to demonstrated pride and positive affinity for CSULB, awardees have achieved a record of distinction, recognition and accomplishment in their fields and a […]