Your Customer Service Department is much more than Complaint Resolution
WHERE THE RUBBER MEETS THE ROAD
Ever since the beginning of Return Desks and 800 numbers, companies have become more directly accountable to their consumers for quality and value. Before their existence, customers would just buy another brand if they were dissatisfied. Today most companies have a...
5 Business Courtesies to Increase Your Credit
Five Business Courtesies that Pay
The impression you and your company make on your buyers and business associates is what keeps them coming back – or not. Buyers don’t buy your product so much as they buy you! So, what do they think about you, your manners, and your values? How can you...
Check out this great movie presented by the Barefoot Wine and Bubbly Team
Check out this great movie presented by the Barefoot Wine and Bubbly Team. As the Founders of the Barefoot Wine brand, we forged a partnership with the Surfrider Association more than 15 years ago. Our new book, “The Barefoot Spirit”, chronicles the beginnings of the...
7 Tips to Maximize Your Human Resources
7 Tips to Maximize Your Human Resources
Does your company regard its staff as a commodity, information as a currency, and operate on a need-to know basis? If so, you may be missing one of the primary advantages of Human Resources – good ideas. Some of the best ideas can come from your own people....
Hire the Old Guy
The Inexperienced Often Agree on the Wrong Path
Does your company suffer from the “not invented here” syndrome? Many companies believe all the answers must originate from within. In fact, most good business principles have been in existence for a long time. Don’t waste valuable time and money expecting your people...
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