The Customer Experience is Trumped by the 800 Number Experience
YOUR CALL MAY BE RECORDED
You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put them in a positive state of mind even before they purchase your product or service. They anticipate a rewarding...
Send Your People a Valentine
“YOU MEAN SO MUCH TO ME!”
This is a great time of year to show your people how much you care. It’s still the beginning of a new year and what you do now will set the tone for many months to come. By now, last year’s reports are finally in. Find something positive in those reports that you can...
7 Ways to Spot Entrepreneurial DNA – Part 2
HOW TO HIRE AN ENTREPRENEUR
How do you spot the candidate with entrepreneurial DNA? Here’s part 2 of our discussion on the 7 things to look for during the interview. 4. Resourcefulness. Ask them how they solved a professional problem when they lacked the time, support, or funds they...
7 Ways to Spot Entrepreneurial DNA -Part 1
HOW TO HIRE AN ENTREPRENEUR
Today there is a loud buzz about the entrepreneurial spirit, the entrepreneurial culture, and even the entrepreneurial DNA. Corporations realize that in order to stay relevant, engage and empower their people, and create a positive and innovative culture they must...
5 New Year’s Resolutions to Improve Your Bottom Line
RESOLVE TO INVOLVE!
We all want to see our businesses prosper in the New Year. We want our products and services to become more relevant. We want to reduce turnover, reduce our need for capital, and see our people more engaged and empowered. We want to reduce costs and increase...
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