by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Blog
KNOW THE DIFFERENCE BETWEEN CUSTOMER SERVICE AND COMPLAINT RESOLUTION These days, most companies have anything ranging from one person to a whole department dedicated to so-called “customer service.” But let’s be honest: For many of these departments, truly gratifying... by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Blog
Most start-ups fail. Two recent articles, one by Forbes one by Fortune, cited a 90% failure rate of start-ups. And top Harvard Business School lecturer, Shikhar Ghosh, confirms that 75% of U.S. venture-backed firms don’t even return investors’ capital. In search of... by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Blog
Corporations today say they want a more entrepreneurial culture. Some of the top search terms coming out of the C-Suite today are: entrepreneurial culture, employee engagement, and employee empowerment. But all culture and all change starts from the top, and the top... by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Blog
We often say “face time beats Facebook” and “high touch beats high tech,” but we don’t always have the luxury to meet everyone in person. That’s why we recommend Skype, or other live video. Seeing the other person’s facial expressions gives you instant feedback you... by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Blog, Interview
Taking a new Australian wine label to the US means competing against entrenched brands who have worked hard to build their market and earn their shelf space. It is a highly competitive marketplace that needs constant attention and dedicated sales teams – very... SIT DOWN, DON’T STAND UP
by Michael Houlihan & Bonnie Harvey | Business Blog, C-Suite, Contributed Blog
Thanks to tweets, texts, posts, and very short attention spans, we have become a society constantly looking for the shortest way to communicate a thought. That may be fine for the captions on a cute kitten picture, or texting your friend a remark, but it’s...