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The Customer Experience is Trumped by the 800 Number Experience

The Customer Experience is Trumped by the 800 Number Experience

YOUR CALL MAY BE RECORDED

by Michael Houlihan & Bonnie Harvey | Business Blog, Company Culture, Customer Service

You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put them in a positive state of mind even before they purchase your product or service. They anticipate a rewarding...
World’s Best Sale Pitch: “My Product will help you Increase Sales”

World’s Best Sale Pitch: “My Product will help you Increase Sales”

BUT WAIT, THERE’S MORE!

by Michael Houlihan & Bonnie Harvey | Business Blog

We’ve spent over two decades in sales, and it’s true – nothing happens until the sale is made. We have a friend who described her sales job as “conveying the value proposition of (her) product to (her) buyers.” There are many books written on the subject of...
On Independence Day, We’re more Interdependent than Ever

On Independence Day, We’re more Interdependent than Ever

AMERICAN PIE – CHINESE PAN

by Michael Houlihan & Bonnie Harvey | Business Blog

As we approach the nation’s 236th year of independence from England and thereby Europe, we find ourselves glued to the financial news out of Europe like we were still part of it. And we are, more than ever. We worry about the economies of China and Russia as if...
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Keynote speakers and New York Times Best Selling Authors Michael Houlihan and Bonnie Harvey

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About Michael & Bonnie:

Michael Houlihan and Bonnie Harvey help companies become more entrepreneurial. They co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built Americas #1 Wine Brand. Read more about their humble beginnings to their creation of an international best-selling wine label HERE.

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