3 Overused Tactics of Poor Customer Service
“GO AWAY!”
We hope it’s an individual and not a company-wide problem. It could be poor hiring or poor training that results in certain counterproductive tactics that account executives and customer service representatives in big companies increasingly use. It seems to occur when...
To Succeed in Business, Delegation is Not a Choice, It’s a Requirement!
NEXT!
We like to say, “Do what you do best, and delegate the rest!” That sort of flies in the face of, “If you want it done right, do it yourself!” Is there a middle ground that gives you the time you need to focus on moving the company forward using your best skill sets...
7 Steps to Infuse Entrepreneurial Thinking Into Company Culture
Every company wants to stay relevant and be in the forefront of their industry. This requires an imaginative staff creating new solutions and thinking outside the box. But first you need to change your company culture. This is easier said than done. A positive company...
Are Your Company Values Shared by Your Customers and Employees?
ACTION SPEAKS LOUDER THAN WORDS
You can’t enter a reception lobby of any established company these days without seeing a plaque on the wall that says “Company Core Values.” This is the company’s way of announcing to vendors, employees, and customers the principles, ethics, and morals for which the...
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