“IT’S ALL ABOUT ME!”
by Michael Houlihan & Bonnie Harvey | Business Blog
You won’t get too much argument against the proposition that an excellent customer experience results in return customers, loyalty, and even advocacy. But few owners are aware that the terms their own people use can sour their hard earned customers on an otherwise... FEAR OF THE UNKNOWN
by Michael Houlihan & Bonnie Harvey | Business Blog
For the past few years now we have been speaking at universities that teach entrepreneurship in one form or another. The reoccurring question regularly asked by millennials aspiring to become entrepreneurs is: How do you prepare for the unknown? This is a great...