Customer | The Barefoot Spirit

4 Reasons Why Social Responsibility Is Profitable

GIVE THEM A REASON!

by Michael Houlihan & Bonnie Harvey | Business Blog

We feel compelled to weigh in on the sensationalized debate over whether or not your business needs a social mission. Entrepreneurial pundits like Kevin O’Leary are saying no, “Profit is the Mission.” Basically the argument says so much is required to keep your...

3 Types of Hype to Fight

“I WILL GLADLY PAY YOU TUESDAY FOR A HAMBURGER TODAY” -WIMPY

by Michael Houlihan & Bonnie Harvey | Business Blog

When you start a business, it seems like the hype-type descend on you like the plague. You file for a license, a domain, or even a DBA, and bam! They are at your door! We went to a conference recently and one speaker actually advised the audience, “Ya wanna get rich?...

The Customer Experience is Trumped by the 800 Number Experience

YOUR CALL MAY BE RECORDED

by Michael Houlihan & Bonnie Harvey | Business Blog, Company Culture, Customer Service

You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put them in a positive state of mind even before they purchase your product or service. They anticipate a rewarding...

7 Ways to Spot Entrepreneurial DNA – Part 2

HOW TO HIRE AN ENTREPRENEUR

by Michael Houlihan & Bonnie Harvey | Business Blog, C-Suite, Company Culture, Entrepreneurship

How do you spot the candidate with entrepreneurial DNA? Here’s part 2 of our discussion on the 7 things to look for during the interview. 4. Resourcefulness. Ask them how they solved a professional problem when they lacked the time, support, or funds they...

You Can’t Teach Entrepreneurship Without Sales Training

KING OF SALES

by Michael Houlihan & Bonnie Harvey | Business Blog, Education, Entrepreneurship, Event

At the recent International Conference on Small Business (ICSB) World Conference on Entrepreneurship in Dublin Ireland, the Asian delegates gave Michael the nickname “King of Sales.” Now we have to laugh whenever we receive an email with the salutation, “Dear King...