MAN DOES NOT LIVE BY APPLICATIONS ALONE
by Michael Houlihan & Bonnie Harvey | Business Blog
It’s easy to get the idea that all entrepreneurial pursuits must be in technology. Yet, over half of the start-ups we see in the hubs, incubators and universities around the country involve some kind of consumer product. These products may incorporate technology or... By the Book May Mean Goodbye
by Michael Houlihan & Bonnie Harvey | Business Blog, Customer Service
You’d think that saving customers and protecting your company’s reputation would be more important than rigid adherence to cookie-cutter scripts and standard policies. They may promise efficiency but ignore special situations. But for many companies,...