3 Overused Tactics of Poor Customer Service
“GO AWAY!”
We hope it’s an individual and not a company-wide problem. It could be poor hiring or poor training that results in certain counterproductive tactics that account executives and customer service representatives in big companies increasingly use. It seems to occur when...
Old Time Radio Theater Is Coming Back!
WHAT’S OLD IS NEW AGAIN
Our Friends and Associates have been bugging us to join the 21st Century and produce an audiobook version of our New York Times Bestseller, The Barefoot Spirit, How Hardship, Hustle, and Heart Built America’s #1 Wine Brand. Well, guess what? We have begun! It’s a...
Tailor Your Message to What Your Audience Wants to Hear
DECIDE WHETHER YOU WANT TO MAKE A STATEMENT OR A DEPOSIT
If you want to make a statement, tell them what you want to say. If you want to make a deposit, tell them what they want to hear. Sounds simple enough, but what do they want to hear and who are they anyway? Every successful business learns eventually that there are a...
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#1 Bestseller Barnes & Noble
Top 5 Business Audiobooks of 2020
- Audiobook Publishers Assoc
Business Audio Theatre
