Make Fun out of Adversity by Playing the “No Game”

NOW OR LATER?

by Michael Houlihan & Bonnie Harvey | Business Blog

If you’re going to be an entrepreneur, you’d better get used to being told “No!” No is the last thing you will hear before you get a “yes!” But how many times do you have to hear “no” before you get discouraged? And what can you do about this fact of life that comes...

Terms That Can Hurt Your Business and Undo Your Good Will

“IT’S ALL ABOUT ME!”

by Michael Houlihan & Bonnie Harvey | Business Blog

You won’t get too much argument against the proposition that an excellent customer experience results in return customers, loyalty, and even advocacy. But few owners are aware that the terms their own people use can sour their hard earned customers on an otherwise...

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