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Does Your Company Have a Customer Intel Department?

Does Your Company Have a Customer Intel Department?

MUCH MORE THAN CUSTOMER SERVICE

by Michael Houlihan & Bonnie Harvey | Business Blog

In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the bottom of the corporate structure pyramid because they’re seen as some kind of a clerical call center. They’re...
3 Ways to Get Your Vendors to Reduce Your Need for Cash

3 Ways to Get Your Vendors to Reduce Your Need for Cash

THEY’RE PULLING FOR YOU!

by Michael Houlihan & Bonnie Harvey | Business Blog

When we talk to young startups these days, we repeatedly hear them asking for the same thing, “Cash!” It’s true that a certain amount of cash is necessary for any startup. But when we press them and ask if they have taken full advantage of their hidden...
Work with Your Community to Create Advocates

Work with Your Community to Create Advocates

THE CHEAPEST FORM OF ADVERTISING

by Michael Houlihan & Bonnie Harvey | Business Blog

Every time we speak, it never fails that at least one member of the audience comes up and asks, “I’m just a start up, I’m on a very limited budget. How can I afford to advertise and get the word out about my goods and services?” Almost everyone in the...
3 Lessons to Vitalize Your Business!

3 Lessons to Vitalize Your Business!

NORTH TO ALASKA!

by Michael Houlihan & Bonnie Harvey | Business Blog

We recently had the honor of the opening keynote for the Alaska Small Business Development Center’s first annual Vitalize Alaska Conference. The conference was the brainchild of Jon Bittner their new Executive Director. He wanted to encourage and inspire innovation...
Trade Wars Hurt Business! Period.

Trade Wars Hurt Business! Period.

PRICES UP / SALES DOWN!

by Michael Houlihan & Bonnie Harvey | Business Blog

We used to think it was only common sense that the consumer would always bear the brunt of higher prices that any trade wars cause. But we guess we were wrong. We guess we have to learn that one all over again. In these days of high tech memory devices, why can’t we...
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Keynote speakers and New York Times Best Selling Authors Michael Houlihan and Bonnie Harvey

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About Michael & Bonnie:

Michael Houlihan and Bonnie Harvey help companies become more entrepreneurial. They co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built Americas #1 Wine Brand. Read more about their humble beginnings to their creation of an international best-selling wine label HERE.

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