MUCH MORE THAN CUSTOMER SERVICE
by Michael Houlihan & Bonnie Harvey | Business Blog
In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the bottom of the corporate structure pyramid because they’re seen as some kind of a clerical call center. They’re... THEY’RE PULLING FOR YOU!
by Michael Houlihan & Bonnie Harvey | Business Blog
When we talk to young startups these days, we repeatedly hear them asking for the same thing, “Cash!” It’s true that a certain amount of cash is necessary for any startup. But when we press them and ask if they have taken full advantage of their hidden... THE CHEAPEST FORM OF ADVERTISING
by Michael Houlihan & Bonnie Harvey | Business Blog
Every time we speak, it never fails that at least one member of the audience comes up and asks, “I’m just a start up, I’m on a very limited budget. How can I afford to advertise and get the word out about my goods and services?” Almost everyone in the... NORTH TO ALASKA!
by Michael Houlihan & Bonnie Harvey | Business Blog
We recently had the honor of the opening keynote for the Alaska Small Business Development Center’s first annual Vitalize Alaska Conference. The conference was the brainchild of Jon Bittner their new Executive Director. He wanted to encourage and inspire innovation... PRICES UP / SALES DOWN!
by Michael Houlihan & Bonnie Harvey | Business Blog
We used to think it was only common sense that the consumer would always bear the brunt of higher prices that any trade wars cause. But we guess we were wrong. We guess we have to learn that one all over again. In these days of high tech memory devices, why can’t we...