5 Ways to Love Complaining Customers
Nobody likes complainers, right? They can’t be satisfied. They want something for nothing. They called just to annoy someone, and that was you. But many who call are sincere and should be treated like gold, because this is a golden opportunity. Most unhappy customers...
Is Tech Dumbing Us Down and Making Us Vulnerable to Mob Rule?
WHOSE NEWS?
As a result of ever-present information sharing technology, are we losing our freedom? According to Thomas Jefferson, we are moving in that direction! “If a nation expects to be ignorant and free, it expects what never was and never will be,” he said. “If we are to...
7 Aspects of the Gig Economy
OUTSOURSE RESOURSE
Most startups fail because they have too much overhead and not enough sales – period! In fact, in The Barefoot Startup, we advise our clients to outsource everything but sales, accounting, and quality control. Overhead expenses are earned by sales, not the other way...
Everyday MBA Interview with Kevin Craine
We were interviewed on “Everyday MBA” with host, Kevin Craine. To listen to the interview, please visit Everyday MBA Who We Are Michael Houlihan and Bonnie Harvey co-authored the New York Times bestselling business book,...
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