DON’T BE FOOLS IN A HOUSE ON FIRE
by Michael Houlihan & Bonnie Harvey | Business Blog
It doesn’t matter how you view the pandemic. It doesn’t matter if you believe in crowd immunity, if it’s political, or whose fault it is. It doesn’t matter if you think it’s an imposition on your freedom. What matters is whether or not you can get medical treatment... by Michael Houlihan & Bonnie Harvey | Business Blog
We love to celebrate companies that are making a deposit by making a difference. When we get asked by entrepreneurship grads, “What business should I go into?” Our answer is always, “Find a business that addresses, mitigates, or helps people and companies survive the... by Michael Houlihan & Bonnie Harvey | Business Blog
Sixtyfive percent of the energy that is delivered to the typical home is used for heating the home, cooling the home or heating the water used in the home. The rest is used for appliances, lighting, tools and electronic devices. We have been reporting on startup... MUCH MORE THAN CUSTOMER SERVICE
by Michael Houlihan & Bonnie Harvey | Business Blog
In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the bottom of the corporate structure pyramid because they’re seen as some kind of a clerical call center. They’re... by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Article
We recently had the pleasure of spending the day with 65 MBA students from Nanyang University in Singapore. Twenty-five percent of the class were part-time students who were already running their own businesses. They asked most of the questions because they obviously...