SKIRTING THE ISSUE
by Michael Houlihan & Bonnie Harvey | Business Blog
There are many approaches to problem solving, but the one we like best requires a multifaceted view of the situation. Sometimes the key to the solution is in the best definition of the problem. Having just one point of view, or relying on your initial impression, can... YOU CAN’T UNRING THE BELL
by Michael Houlihan & Bonnie Harvey | Business Blog
In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients and customers. This time we will offer some ways to increase your business. Your goal is to get more referrals. These are new customers who were...