Customer service | The Barefoot Spirit

Does Your Company Have a Customer Intel Department?

MUCH MORE THAN CUSTOMER SERVICE

by Michael Houlihan & Bonnie Harvey | Business Blog

In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the bottom of the corporate structure pyramid because they’re seen as some kind of a clerical call center. They’re...

How to Keep The Entrepreneurial Spirit as Your Business Grows

by Michael Houlihan & Bonnie Harvey | Business Blog

The entrepreneurial spirit is the spirit of the entire team, and is represented by their commitment to customer service, resourcefulness, and going the extra mile to make sales happen. There is no question in the minds of start-up entrepreneurs, in a garage,...

Back to the garage: How to recapture the entrepreneurial spirit

by Michael Houlihan & Bonnie Harvey | Business Blog

“Sales? That’s not my job.” It’s not how you get the entrepreneurial spirit. It’s how you lose it! Companies can reverse engineer the entrepreneurial spirit back into their companies by returning to the backbone of that spirit — sales. Every garage...

As Businesses Grow, They Risk Losing Their Entrepreneurial Spirit

“SALES? THAT’S NOT MY JOB!”

by Michael Houlihan & Bonnie Harvey | Business Blog

It’s not how you get the entrepreneurial spirit. It’s how you lose it! Every garage startup must have the entrepreneurial spirit to survive. Many successful businesses were once garage startups, and they once had that spirit. But somewhere between the four stages of...

How to Find Your Ideal Investor

IT TAKES MORE THAN MONEY!

by Michael Houlihan & Bonnie Harvey | Business Blog

One of the wisest questions any startup could ask is, “What should I be looking for in an investor?” Wise startups assume they have some say over whom they will accept money from, rather than being in the desperate position of being lucky to get any investor. When you...