“IT’S ALL ABOUT ME!”
by Michael Houlihan & Bonnie Harvey | Business Blog
You won’t get too much argument against the proposition that an excellent customer experience results in return customers, loyalty, and even advocacy. But few owners are aware that the terms their own people use can sour their hard earned customers on an otherwise... YOU GET WHAT YOU PAY FOR!
by Michael Houlihan & Bonnie Harvey | Business Blog, Sales
Brian Tracy once said that most employee behavioral problems are caused by compensation systems. In short, you get what you pay for. Nowhere is this more critical than in how you compensate your sales team. For years we paid our salespeople a commission based on sales... YOUR WORD IS YOUR BOND
by Michael Houlihan & Bonnie Harvey | Business Blog, Education, Entrepreneurship
We can’t have a cop on every corner or a regulator in every office. At some point we must rely on the people we hire, do business with, and buy products or services from. When we cannot depend on on these people, we look to terminate the relationship and search for... A VALID ALTERNATIVE
by Michael Houlihan & Bonnie Harvey | Article, Business Blog, Education, Entrepreneurship, Event
Should we be teaching the mindset necessary for successful entrepreneurship beginning much earlier than college? By postponing the consideration of self-employment until after high school are educational institutions actually discouraging their students from... YOUR BOSS IS NOT A SAFETY NET
by Michael Houlihan & Bonnie Harvey | Article, Business Blog, Education
The more your boss trusts you, the faster you become indispensable. They want to rely on you to do your job right, and that means relatively free of errors. Sure, there are bosses that want to micromanage everything you do. Those bosses are actually preventing their...