10 Tips for Video Conferencing Etiquette
We often say “face time beats Facebook” and “high touch beats high tech,” but we don’t always have the luxury to meet everyone in person. That’s why we recommend GoToMeeting, Skype, FaceTime, or other live video. Seeing the other person’s facial expressions gives you...
Entrepreneurs’ Organization – Top 10 Tips for Skype Etiquette – Setting the Stage
We often say “face time beats Facebook” and “high touch beats high tech,” but we don’t always have the luxury to meet everyone in person. That’s why we recommend Skype, or other live video. Seeing the other person’s facial expressions gives you instant feedback you...
C-Suite Network – Sales and Consumer Care May Know More About Your Customers Than Marketing and Production
STAY INFORMED AND STAY RELEVENT
Your marketing people have done a fine job of creating a marketing plan, strategy, and package. They’ve considered the market, the competition and the delivery systems. They have honed the message, dialed in the positioning, and developed the compelling logo, catch...
The Customer Experience is Trumped by the 800 Number Experience
YOUR CALL MAY BE RECORDED
You’ve done everything right as a producer. You’ve given your customer compelling advertising, stellar reputation, and third-party endorsements to put them in a positive state of mind even before they purchase your product or service. They anticipate a rewarding...
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