Does Your Company Have a Customer Intel Department?
MUCH MORE THAN CUSTOMER SERVICE
In most large companies, the customer service department is strictly for complaint resolution. Companies usually relegate customer service to the bottom of the corporate structure pyramid because they’re seen as some kind of a clerical call center. They’re...
Whatever Business You Think You’re In, You’re in The Personnel Management Business
“THE MOST IMPORTANT THING”
We recently had the pleasure of spending the day with 65 MBA students from Nanyang University in Singapore. 25% of the class were part-time students who were already running their own businesses. They asked most of the questions because they obviously had the most...
Is your Startup Doomed by Your VC’s Quarterly Reports?
MAKE THE NUMBERS …NO MATTER HOW!
You must be getting a little nervous! It’s June 25th and the pressure is on. Your chances to effect the data for the Q2 Report is wrapping up in just a few days! How will you make the numbers you promise your VC? Will you load up your new buyer with more than she...
Pyramids Are for Dead Pharaohs – Entrepreneur
First published on Entrepreneur.com on 7/22/2017 Like most startups, we started out undercapitalized. The only “office” we could afford was our laundry room. We had extra space there because we couldn’t afford a washer and a dryer. Our first desk was an old door we...
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