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3 Overused Tactics of Poor Customer Service

3 Overused Tactics of Poor Customer Service

“GO AWAY!”

by Michael Houlihan & Bonnie Harvey | Business Blog

We hope it’s an individual and not a company-wide problem. It could be poor hiring or poor training that results in certain counterproductive tactics that account executives and customer service representatives in big companies increasingly use. It seems to occur when...
Work with Your Community to Create Advocates

Work with Your Community to Create Advocates

THE CHEAPEST FORM OF ADVERTISING

by Michael Houlihan & Bonnie Harvey | Business Blog

Every time we speak, it never fails that at least one member of the audience comes up and asks, “I’m just a start up, I’m on a very limited budget. How can I afford to advertise and get the word out about my goods and services?” Almost everyone in the...
Taking the Inc. 500 Survey is an Eye Opener

Taking the Inc. 500 Survey is an Eye Opener

WHAT MAKES SUCCESSFUL ENTREPRENEURS TICK?

by Michael Houlihan & Bonnie Harvey | Business Blog

Is there a set of characteristics all entrepreneurs share? What differentiates them from other folks? Below are the questions asked in the September issue of Inc. Magazine. In this issue, they list their annual Inc. 500 greatest and most inspiring entrepreneurs of the...
Be an Entrepreneurial Job Applicant – A Message to Grads

Be an Entrepreneurial Job Applicant – A Message to Grads

EMPLOYER OR CUSTOMER?

by Michael Houlihan & Bonnie Harvey | Business Blog

If you are a recent college grad, you may be hitting the employment market about now. You may think you are searching for a job, but maybe you should be searching for a “customer.” “I need to pay my bills,” you say, or “I need some security,” but by changing the...
Successful Entrepreneurs Must Constantly Sell to Each Business Relationship

Successful Entrepreneurs Must Constantly Sell to Each Business Relationship

Have Their Best Interests at Heart!

by Michael Houlihan & Bonnie Harvey | Business Blog

Most agree that selling products and services are at the core of any successful business. Without sales there is simply no money to pay the bills and the business fails. But there are other, less obvious types of “sales” that are just as essential to the success of...
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Keynote speakers and New York Times Best Selling Authors Michael Houlihan and Bonnie Harvey

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About Michael & Bonnie:

Michael Houlihan and Bonnie Harvey help companies become more entrepreneurial. They co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built Americas #1 Wine Brand. Read more about their humble beginnings to their creation of an international best-selling wine label HERE.

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