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You Build Customer Loyalty by Ditching the Act

You Build Customer Loyalty by Ditching the Act

by Michael Houlihan & Bonnie Harvey | Business Blog, Contributed Article

In Hawaii, they say, “If you cross someone’s property on the way to the beach, be the first to smile and wave.” This is great advice on so many levels. It shows that you are willing to take the first step to give the other person permission to take the second. And...
Top 10 Tips for Skype Etiquette – Setting the Stage

Top 10 Tips for Skype Etiquette – Setting the Stage

WHAT YOU SEE IS WHAT YOU GET

by Michael Houlihan & Bonnie Harvey | Business Blog, Technology

We often say “face time beats Facebook” and “high touch beats high tech,” but we don’t always have the luxury to meet everyone in person. That’s why we recommend Skype, or other live video. Seeing the other person’s facial expressions gives you instant feedback you...
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Keynote speakers and New York Times Best Selling Authors Michael Houlihan and Bonnie Harvey

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About Michael & Bonnie:

Michael Houlihan and Bonnie Harvey help companies become more entrepreneurial. They co-authored the New York Times bestselling business book, The Barefoot Spirit: How Hardship, Hustle, and Heart Built Americas #1 Wine Brand. Read more about their humble beginnings to their creation of an international best-selling wine label HERE.

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