Immigrants Built Our Economy
HARD WORKERS WELCOME!
Michael’s grandfather, John Francis Houlihan, came over from Ireland in the late 1800s. He was 19 years old. The only passage he could book was above deck on an ocean steamer headed for New York loaded with cattle in the hold. All the immigrants had to make the...
Stop Single-Use Plastic Pollution by Leveling the Playing Field
SEEING IS BELIEVING
The European Union finally voted this week on a proposition that’s been on the table since May 2018. It’s a proposition to ban single-use plastics. How this finally happened at this highest level of European government is a testament, in our opinion, to...
Put More Money in the Bank by Treating Salespeople Right!
JUST A PEST OR BEST OF FRIENDS?
Salespeople have been given a bad name. It is depicted in The Music Man, the musical decrying the manipulating tactics of a salesman selling horns in a town where no one needed them. It’s portrayed in old movies like Used Cars, where unsuspecting folks are tricked...
Solve Business Problems with What You Have at Hand
EMPATHY IS THE GOLDEN THREAD
We recently had the opportunity to speak to the Aalto Fellows, a group of the top students from Aalto University in Finland. They were in Silicon Valley for the entrepreneurial tour and we caught up with them at Stanford University. What was most impressive about this...
3 Overused Tactics of Poor Customer Service
“GO AWAY!”
We hope it’s an individual and not a company-wide problem. It could be poor hiring or poor training that results in certain counterproductive tactics that account executives and customer service representatives in big companies increasingly use. It seems to occur when...
Download The Audiobook NOW!
New York Times Besteller
USA Today Bestseller
#1 Bestseller Amazon
#1 Bestseller Barnes & Noble
Top 5 Business Audiobooks of 2020
- Audiobook Publishers Assoc
Business Audio Theatre
